Short Term Rentals and Permits

You may contact Development Services for regulations regarding short term rentals including those listed through online sites such as Airbnb. To reach Development Services, please call (210) 207-1111 or email at DSDSTR@sanantonio.gov . The Development and Business Services Department is located at 1901 S. Alamo San Antonio, Texas 78204.

Code Enforcement Services addresses licensed and unlicensed short term rental complaints. The City will investigate within 3 days to confirm if a residential home is operating an illegal short term rental without a required permit. After the initial inspection, the City is required to provide property owners 14 days to address the concern. The City will work diligently to get the property into compliance, otherwise, Administrative Hearing Officer (AHO) citations will be issued, and if still in violation,  a case will be filed with Municipal Courts within 90 working days.

For questions regarding the Development Service permit application process, please call (210) 207-1111 or email at DSDSTR@sanantonio.gov.

Questions regarding the Hotel Occupancy Tax (HOT) Collections process should be directed to Avenu Insights & Analytics via email at SAHOT@avenuinsights.com or by phone at 888-885-7289.

To report a property that does not have a Short Term Rental, you may submit the form below or call 311 Customer Service at 3-1-1 or 210-207-6000. 311 is available seven days a week from 7am-7pm and 8am-5pm on holidays.

To check if a property has a Short Term Rental Permit, please review the STR Activity Report here.

Updates to the Short Term Rentals Ordinance.

In response to the City Council's Planning and Community Development Committee's request to make adjustments to the current Short Term Rentals (STR) ordinance, our department worked with a task force to review the ordinance and recommend amendments focused on the following areas:

• Permit compliance
• Compliance with the Hotel Occupancy Tax (HOT)
• Strategies for ordinance enforcement and violations
• Events and party violations
• Permit fees
• Limited Liability Corporations (LLC) versus property owners
• Platform obligations

Updates to the Short Term Rental Ordinance were approved by City Council on June 13, 2024. A new FAQ summarizing the approved amendments and more is available here.

More about Short Term Rentals.