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CPS Energy


CPS Energy has four customer service locations; Hours: Monday - Friday, 7:45 AM - 5:00 PM, except holidays. Customer service hours will be temporarily extended to 6:45 PM on Wednesdays only. Each CPS Energy Customer Service Center has a night deposit box for around-the-clock payments.

  • North Side: 754 NW Loop 410 Suite 102 (next to the Target at Park North Shopping Center)
  • East Side: 4525 Rigsby (Dellcrest Shopping Ctr.), Ste. 112
  • West Side: 803 Castroville (Las Palmas Ctr), Ste. 406
  • South Side: 660 S.W. Military (Shopper's City Mall)

The mailing address for City Public Service is P.O. Box 1771 San Antonio, Texas 78296.

The main phone number is (210) 353-2222. The prompts on the main number are as follows:

  • For a gas leak or if you smell gas, press option 1.
  • To report a service problem including: power outage, downed wire, street lights out, tree trimming near electrical lines, graffiti on CPS Electrical Boxes, or other power problem, press option 2 or call (210) 353- HELP (4357) -available 24/7.
  • For residential customers (including payment arrangements/extensions) press option 3.
  • For commercial/business customers press option 4.
  • Toll Free (800) 773-3077
  • Hearing Impaired (210) 353-2224

Services can also be requested online here.

More about CPS Energy.