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Cruelty to animals is a serious offense. Cruelty comes in many forms such as an animal not having food, water or shelter to an animal being locked in a hot car or an animal being beaten or tortured in some way. Animal Care Services rely on good neighbors to report these acts of cruelty. An Animal Cruelty Investigator will move forward with a case if cruelty or neglect can be legally proved. Cases not rising to criminal cruelty will receive education to achieve compliance, a Notice of Violation, and possible citations to remedy noted issues. Animal Care Services will also follow up to ensure compliance. Depending on a critical or non-critical report, the initial response for this service request type is either 3 hours or 3 days.
To request this city service, you may submit the form below, use the City’s 311SA Mobile app or call 311 Customer Service at 3-1-1 or 210-207-6000. 311 is available seven days a week from 7am-7pm and on holidays from 8am-5pm.
For animal cruelty reports outside the city limits, please contact the County Sheriff's office at (210) 335-6000. opt 1.
Learn more about Animal Care Services Investigations.
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Animal Cruelty/Neglect
Addresses concerns regarding owned animals where there may be signs of distress or neglect by the animal owner.
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Addresses concerns regarding animal noise as well as those owned animals unrestrained and destroying property.
Dead Animal Collection
Solid Waste Management collects dead animals from city streets and from residents who place the dead animal in a bag