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To report missed collection of your garbage, recycle or organics container on your regular collection day, you may submit the form below, use the City’s 311SA Mobile app or call 311 Customer Service at 3-1-1 or 210-207-6000. 311 is available seven days a week from 7am-7pm and 8am-5pm on holidays.
Carts containing unacceptable items will not be collected. Carts that are set out after 7AM are considered late set-out and may not be collected. Contaminated blue or green carts will not be accepted until the unacceptable items are removed. Otherwise, missed collections will be collected within 3 working days.
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Solid Waste Collection Services
Check your Collection Service Days for garbage, recycling, organics day or to find out when it's your turn for brush
Missed Waste Collection Services
Addresses concerns for missed solid waste collection services including garbage, recycling and organics.
No Brush/Bulk Pickup
Addresses concerns for missed brush or bulky curbside collection. Eligible items must be placed at curb by the date indicated on the special collection notice placed on the door. Notices are delivered approximately 10 days in advance of collection