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Highway Emergency Response Operator (HERO)


The Texas Department of Transportation (Txdot) is now operating a free Highway Emergency Response Operator (HERO) patrol service program which offers roadside assistance to stranded motorists in the San Antonio area.

The first phase of the program is currently in effect with service provided Monday through Friday from 5 a.m. to 9 p.m. in much of the northern half of San Antonio, on I-10 to Highway 46 in Boerne and on I-35 to the Hays County line.

In November, the HERO service expands to 24 hours a day, seven days a week with full service provided Monday through Friday from 5 a.m. to 9 p.m and limited service provided Monday through Friday from 9 p.m. to 5 a.m. and 24 hours a day Saturday and Sunday.When the service is fully phased in, it will be available to anybody along 239 miles of highway in the greater San Antonio area.

Here’s a list of all the services provided:

  • Relocate disabled vehicles to safety
  • Remove minor crashes from roadways
  • Provide traffic and lane control at crash scenes
  • Remove debris
  • Assist first responders at crash scenes
  • Change flat tires
  • Give air to low tires
  • Add gasoline and water
  • Perform minor vehicle repairs
  • Jump-start batteries
  • Provide drinking water and cell phone services to stranded motorists

To reach the program, please call 210-732-HERO.

More about HERO.

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12. September 4, 2020 af

Published: 2020-09-04T21:29:45Z|2020-09-04T21:29:45Z|2020-09-04T15:57:41Z