System Generated Emails/Subscriptions

System generated emails are automatically sent when a resident leaves their contact information in connection with a service request. The email confirmation is sent upon the opening of the service request, when the Initial Investigation is complete and when the case is closed (with separate emails for either a Work Complete or Case Closed status). The emails will come from no-reply311@sanantonio.gov Please be sure you whitelist this email address to receive these messages. If you are not receiving email messages as intended, please send an email to 311CustomerService@sanantonio.gov and include the 10-digit confirmation number in order to research the emails.

311 Customer Service now has a new email subscription process that allows residents to subscribe to receive emails on a specific case without having to leave their contact information on the request. A subscriber can also be added after a case is already open and will receive emails after the Initial Response is complete, (if it has not yet been completed) and when the work is complete or the case is closed.

The new computer generated emails will also now include the following:

• Service Request Number
• Service Request Type
• Location of Concern
• Department
• A link to obtain the case details on the 311 Web Portal*

*Case details will not be displayed on the website (311sanantonio.gov) until the day after it was submitted.

The Office of 311 Customer Service can be reached by calling 3-1-1 or (210) 207-6000. The Call Center is available Monday through Sunday from 7:00am to 7:00pm.