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Animal Reclaim


If you believe your pet has been taken to Animal Care Services, please go to the shelter as soon as possible. You are the best identifier of your pet.

  • San Antonio Animal Care Services is located at 4710 State Highway 151, San Antonio, TX 78227.
  • Monday - Friday from 11am to 7pm / Saturday and Sunday 11am 5pm

Due to the large number of animals, pets may only be held 3 days or less after intake.

You may also visit the Pet Search Database. Animal pictures are uploaded twice daily at 11:00am and 5:00pm.

Please be aware there may be a fee associated with picking up your pet from Animal Care Services as the shelter provides vaccinations, food, water and shelter to all animals brought in. Any owner reclaiming an impounded animal shall, before the animal will be released, pay impoundment, boarding, vaccination, and microchip fees as listed in the ACS Fee Schedule.

Requirements to Reclaim

  • Proof of ownership through pictures and/or medical records before the end of the stray hold.
  • Government issued picture ID (the person reclaiming must be the owner on record).
    • If your pet is chipped, the registered owner must be present to process the reclaim.
  • Fulfill all fees associated with the reclaim.

For more information, please call 311 Customer Service at 3-1-1 or 210-207-6000. 311 is available seven days a week from 7am-7pm.

More about Reclaiming an Animal.

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Lost Pets

If your pet gets lost and is taken to Animal Care Services (ACS), another shelter, or to a vet clinic,

Animal Care Ordinances

For a list of codes regulating the care and control of animals please see Chapter 5 of the City Ordinance.

Pet Microchipping

Pet microchipping services are available at Animal Care Services by appointment only. San Antonio residents who live within City limits